Title: Investigating the language of decision-making: the combined use of discursive practices
Source document: Brno studies in English. 2014, vol. 40, iss. 1, pp. [105]-127
Extent
[105]-127
-
ISSN0524-6881 (print)1805-0867 (online)
Persistent identifier (DOI): https://doi.org/10.5817/BSE2014-1-6
Stable URL (handle): https://hdl.handle.net/11222.digilib/131485
Type: Article
Language
License: Not specified license
Notice: These citations are automatically created and might not follow citation rules properly.
Abstract(s)
The text draws on authentic business meetings data collected during a longitudinal study undertaken in a British Chamber of Commerce and Industry; it presents a conversation-analytical approach to the examination of decision-making. The paper adopts the format of a single-case analysis to document how speakers employed three selected discursive practices – Explanations, Accounts, and Formulations – either to launch their contributions or to maintain their influence in multi-party meetings interactions. Specifically, it reports on the phenomenon of how speakers combined these practices in the form of extended turns and how such sequential organisation of their talk facilitated the progression of the meeting. Although the practices have long been of interest to conversation analysts, the examination of their combined use and joint impact on decision-making is innovative and original to the research reported.
References
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[3] Bargiela-Chiappini, Francesca and Catherine Nickerson (2001) "Partnership research: A response to Priscilla Rogers". Journal of Business Communication 38 (3), 248–251. | DOI 10.1177/002194360103800302
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[15] Heritage, John and Rod Watson (1979) "Formulations as conversational objects". In: Psathas, George (ed.), Everyday Language: Studies in Ethnomethodology. New York: Irvington Publishers, 123–162.
[16] Lohrová, Helena (2012) Internal meetings: The process of decision-making in workplace discourse. Unpublished PhD Thesis. Birmingham: University of Birmingham.
[17] Lohrová, Helena (2014) "CA as a methodology in investigating the language of decision-making". Studies in Applied Linguistics 2014 (1), 27–47.
[18] Sarangi, Srikant and Celia Roberts (1999) (eds.) Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings. Berlin and New York: Mouton de Gruyter.
[19] Scott, Marvin B. and Stanford M. Lyman (1968) "Accounts". American Sociological Review 33 (1), 46–62.
[20] Sinclair, John M. and Malcolm Coulthard (1975) Towards an Analysis of Discourse: the English Used by Teachers and Pupils. London: Oxford University Press.
[2] Atkinson, J. Maxwell and Paul Drew (1979) Order in Court: The Organisation of Verbal Interaction in Judicial Settings. London: Macmillan [for the] Social Science Research Council.
[3] Bargiela-Chiappini, Francesca and Catherine Nickerson (2001) "Partnership research: A response to Priscilla Rogers". Journal of Business Communication 38 (3), 248–251. | DOI 10.1177/002194360103800302
[4] Bargiela-Chiappini, Francesca and Catherine Nickerson (2002) "Business discourse: Old debates, new horizons". IRAL – International Review of Applied Linguistics in Language Teaching 40 (4), 273–286.
[5] Bhatia, Vijay K. (1993) Analysing Genre: Language Use in Professional Settings. London: Longman.
[6] Bhatia, Vijay K. (2004) Worlds of Written Discourse. London: Continuum.
[7] Drew, Paul and John Heritage (1992) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press.
[8] Greatbatch, David and Robert Dingwall (1989) "Selective facilitation: Some preliminary observations on a strategy used by divorce mediators". Law & Society Review 23 (4), 613–641. | DOI 10.2307/3053850
[9] Handford, Michael (2010) The Language of Business Meetings. Cambridge: Cambridge University Press.
[10] Heath, Christian (1992) "The delivery and reception of diagnosis in the general practice consulta-tions". In: Drew, Paul and John Heritage (eds.) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press, 235–268.
[11] Heritage, John (1985) "Analyzing news interviews: aspects of the production of talk for an 'over-hearing' audience". In: van Dijk, Teun (ed.) Handbook of Discourse Analysis, Volume III. London: Academic Press, 95–119.
[12] Heritage, John (1997) "Conversation Analysis and Institutional Talk: Analysing Data". In: Silverman, David (ed.), Qualitative Research: Theory, Method and Practice. PUBLISHER, 161–182.
[13] Heritage, John (2005) "Conversation Analysis and Institutional Talk". In: Fitch, Kristine L. and Robert E. Sanders (eds.) Handbook of Language and Social Interaction. London: Lawrence Earlbaum Associates, 103–149.
[14] Heritage, John and Steven Clayman (2010) Talk in Action: Interactions, Identities, and Institutions. Chichester, U.K.; Malden, MA: Wiley-Blackwell.
[15] Heritage, John and Rod Watson (1979) "Formulations as conversational objects". In: Psathas, George (ed.), Everyday Language: Studies in Ethnomethodology. New York: Irvington Publishers, 123–162.
[16] Lohrová, Helena (2012) Internal meetings: The process of decision-making in workplace discourse. Unpublished PhD Thesis. Birmingham: University of Birmingham.
[17] Lohrová, Helena (2014) "CA as a methodology in investigating the language of decision-making". Studies in Applied Linguistics 2014 (1), 27–47.
[18] Sarangi, Srikant and Celia Roberts (1999) (eds.) Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings. Berlin and New York: Mouton de Gruyter.
[19] Scott, Marvin B. and Stanford M. Lyman (1968) "Accounts". American Sociological Review 33 (1), 46–62.
[20] Sinclair, John M. and Malcolm Coulthard (1975) Towards an Analysis of Discourse: the English Used by Teachers and Pupils. London: Oxford University Press.